‘I found it!’ said a woman stepping into the office. She had a dusty file of frayed and yellowing documents. She was elated. The three occupants of the office looked impressed and perhaps a little envious of her little triumph. The way they congratulated her it seemed to as if it had been days since any of them had a comparable success.
This was not promising. I had come to the central Home Affairs office to follow up on my passport renewal application. Over a year ago I had made the application from Cape Town but nothing had come of it except for a shiny receipt. So now I have come into the belly of the beast in Lusaka to investigate the hang-up.
‘I can’t find your forms’ said the slim dark woman behind the desk with a little smile she said on my second visit. ‘You will just have to submit again. It should take seven days’. I could not think of a more cruel fate. How I hate completing forms. I loathe also the stupid system of certifying photocopies of documents issued by the very same Home Affairs office. I would gladly take a hose pipe to my buttocks and dig a pit in wet earth as I did as school punishment. Stripes on my backside for noise making. I would rather talk in class all day.
‘Are you sure you can’t find them?’ I said with a forced smile. She had just paged through three exercise books of handwritten entries at great speed searching for my name. The entries seemed to follow neither alphabet nor date. A couple of times I thought I had seen my name flash as I watched but I didn’t want to interrupt.
‘You want to look?’ she said to me offering me one of the books. ‘Yes’ I said. But she hesitated for a moment and then said ‘well you can’t. It is not allowed’.
On my first visit to Home Affairs I went early and found two long queues outside a pair of large doors. One queue was for men and another for women; as if they were before a large lavatory. When the great doors swung open we hurried into a building in near darkness. Up the wide dusty staircase we went and filed into a large auditorium behind a row of six cubicles. In each cubical an official stood behind a screen of glass. There we queued side by side in the dim light in six lines. I naively thought I could simply line-up and show my receipt from Pretoria and pick up my passport.
‘You have to go to room 9. They deal with commissions’ the man in the cubical told me after I explained my Cape Town story. But on the way I took a wrong turn and went up a grand staircase with a balustrade showered, strangely, in bright morning sunlight. At the top I found a landing blocked with broken furniture. I retraced my steps and returned to the auditorium. There I slipped behind the cubicles, and found a narrow staircase covered in old torn carpets that led me to a row of offices behind a balcony.
From there I could survey the entire auditorium. The cubicles below me looked like a line of defence under attack from two sides. On one side was the mass of people standing in lines with a quiet determination. On the other a mass of steel cabinets overloaded with files of paper in various stages of disrepair. The cabinets were dusty and in no discernable order . The worst of them had files falling out like the guts spill out of a mortally wounded animal. The further the cabinet was from the line of cubicles, the worse its condition. In a gloomy corner piles of passports were almost completely camouflaged in dust.
A chill went through me then. I felt as if I had stumbled across a storeroom of skeletons dressed in old clothes. A waste of people’s lives. Each rotting file a mass of carefully filled in forms. Piles and piles of certified copies turning yellow in the dark.
‘You’re lucky I found it’ she said as she slammed a fat file of forms on her desk on my third visit. The forms were subdivided into smaller files. Each subdivision had stapled on the corner a passport size photo of a member of my family. I saw my mother’s black face with a look of apprehension. ‘Without this file we were not going to know your citizenship and you would not get your passport.’
I was sat by her desk with a small collection of forms and certified copies to ‘resubmit’. In the office numerous staff and wishful applicants walk in and out. The staff step right into the centre and share an anecdote or a joke. At other times they are on their mobile phones. The applicants instead knock meekly and at sit cautiously on a chair by the door while the rest wait quietly outside the door.
‘What a big family I have. I mean look how thick the file is’ I said. Maybe charm would get me my new passport I thought. I am inept with bribes in any case. Besides, I had begun to think of her as quite attractive somehow. It must have started when I saw her free of her desk that one time; walking with a quiet resolve in her neat clothes up to room 9. She is probably my age after all. Apart from her slim waist she didn’t chitchat in the office as the others did. Neither did she take calls on her mobile phone. A more sensible person would hate her. So much about my life depends on that document. My study and work abroad. Not even my bank in Cape Town recognises me without that passport. But l was attracted instead.
‘So you think your family is big eh?’ she said. ‘Yes. I mean my mother went to the hospital four times’ I replied. The office was listening now. She was quiet at first and then came her reply. ‘They’re thirteen of us in my family. My mother went to the hospital fourteen times’ she said. ‘Oh’ I said. ‘That is a bit bigger. I think your dad should have had a little help from maybe a mother number two’. Her reply was quick. ‘He did! She went six times. And then another one went three times. And then there were two extra as well.’
She delivered a snippet of her personal history with a tone of pride. In one go she had shown me that she is authentic and funny. I had to concede that my family is not large at all. From then on she spoke to me in a kind and sympathetic like I was her favourite pupil. She asked me to see her at the end of the week. But that is less than the seven days she initially promised. So maybe she took a liking to me after all.
On my final visit that I found out why the inside of Home Affairs building was so dark. From the distance, I could see that all the windows on the front of the building had been blocked with old and discarded files. When I was inside I sat meekly in the chair for wishful applicants and waited for my lady to return. While I was there, a woman with both a Zambian and foreign accent was giving a man in the office a harangue. ‘Mr Ngulube I have been coming here for 6 months and always you tell me to come next week. Where is my letter!?’ He was meek before her behind his cluttered desk but she went on and on. Finally he admitted to losing it. He then asked her to ‘submit again’ and she stormed out. When my lady returned she said to the man ‘I see you have been fighting with your woman again?’
Then she surprised me with my new passport. It was green and clean like a new prayer book. Though I might never enter the US with it (my father said I look like an Arab in it) I was exceedlign grateful. ‘What is your name?’ I asked. She smiled at me and said ‘Norah’.


Morning came. I was alone in bed. Where could she be I wondered? I heard the sound of crockery scrapping and water splashing. She is doing dishes, already! This will mean that I have to tidy up the house then, else it will seem as if she has done all the chores and I will just be the lazy boyfriend who lies in bed until way after the sun has come up just a week after I have moved in only. So then I pull myself out the bed only to find that the computer has been tidied away and so have my clothes, books and shoes. Damn!